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讲解 ABS2603 Marketing Research and CRM Coursework 2调试R语言程序

ABS2603 Marketing Research and CRM

Coursework 2 Individual Customer Insight Report.

The due date for the assignment is 8th of May at 23:55.

· This assignment contributes to 50% of the overall module grade.

· The word limit of this assignment is 2000 words +/- 10% which does not include referencing and title page. Where an assignment exceeds the stated word limit, the following will apply:

a. Award a mark that reflects deficiencies in the work as submitted, that is in line with explicit marking criteria and is proportionate to the extent to which the word limit is exceeded or

b. disregard work submitted above the word limit.

· Assignments are to be submitted through Turnitin in Blackboard. You can submit your assignment multiple times up until the deadline. Once the submission date has passed, the system will not allow re-submission.

· Students may request an extension to the stipulated due date. To request an extension, you will need to log into My Bangor https://my.bangor.ac.uk/en/ and locate the request centre from the drop-down list of the Online Services tab.

· Where an assignment is late without an agreed extension, the following rules will apply without prejudice:

a. Submitted up to 7 days after the original submission date - Assignment will be capped at the lowest possible passing grade, which at 40%.40%.

b. Submitted after 7 days without a valid extension – Assignment will be zero graded.

Before submitting your assignment, please ensure that it is properly referenced to guard against accusations of malpractice. Guidance on referencing can be found at Teaching & Learning Support Resources Gateway and Referencing for Bangor Business School.

· You are reminded not to copy material from any sources without properly referencing it, as this constitutes plagiarism. Plagiarism is defined as using without acknowledgement another person’s words or ideas and submitting them for assessment as though it were one’s own work. This includes copying materials from the internet, unfair use of generative artificial intelligence software such as Chat GPT, rewriting published material without acknowledging the source and the translation of materials using unauthorised methods or essay mills. Cases of plagiarism will be referred to the Business School Academic Integrity Officer for investigation and may be subject to a deduction of marks, which can result in an overall mark of 0%.

You are reminded that the use of such services to generate work in substitute for your original contributions contravenes Bangor’s Academic Integrity policy. Any detected attempt to use such tools will also result in a referral to the Business School Academic Integrity Officer.  Academic Integrity Procedure: https://www.bangor.ac.uk/regulations/procs/proc05.php.en.

COURSEWORK DETAILS

Module Name: Marketing Research and CRM

Module Code: ASB2603

Module Co-ordinator: Beata Kupiec-Teahan

Individual Customer Insight Report CW 2 (50% weighting) is designed to assess the following Learning Outcomes in the Module:

LO2. Demonstrate an ability to explain and discuss the importance of information and research in marketing decisions, the stages involved in the marketing research process, and the usefulness of different marketing research concepts and techniques.

LO4. Demonstrate an ability to explain and discuss the roles of primary and secondary data, and the different types of qualitative and quantitative data collection methods for Marketing Research and CRM purposes.

LO6. Use Statistical Package for the Social Sciences (SPSS) and associated statistical techniques to tackle basic marketing research problems.

Assignment Details

Title: Individual Customer Insight Report

Instructions: You are required to complete and report on a Marketing Research project (details given below).

Your report should be written in a style. and format that would be of interest to a Board of Directors and the Marketing Team in a (fictitious) Game Meat company located in Scotland. The company plans to expand their business and enter EU market. Your job is to perform. secondary research and analysis of existing dataset containing data from 10 European countries. The data originate from a survey on perception and characteristics of game meats and reasons for its consumption. Original data set is available at Harvard Dataverse: https://doi.org/10.7910/DVN/XK9VS9.. The report should be a stand-alone document containing all necessary information regarding the whole marketing research project (excluding details of the research methodology).

The objectives of this Marketing Research projects are as follows:

1. Write short game meat market overview to provide current consumer trends in the EU countries.

2. Analyse the frequency and types of game meat consumption across different demographic categories and identify trends and patterns in consumption behaviour.

3. Evaluate the attributes of game meat that are most valued by consumers and identify regional preferences.

4. Identify the reasons behind game meat consumption and key factors influencing consumer choices.

5. Based on the insights gained and market overview, suggest promotional activities, product positioning, and messaging that align with consumer preferences and motivations.

6. Assess the relevancy, adequacy, and limitations of the data set you used to write your Customer Insight Report. Include evaluation of the data collection method used in the survey.

Guidelines:

In order to achieve the above objectives your report should encompass the following:

1. An executive summary (no more than 100 words).

2. An introduction to the game meat market in the EU using secondary research to scope the issues Scottish game producer should know when introducing their product to European consumers (approx. 500 words).

3. Report of the analysis and discussion of the quantitative results (approx. 1000 words) in the following sub-sections:

a) Descriptive statistics: Frequency Distribution: Calculate the frequency of consumption, types of game meat consumed, and other categorical variables to understand the distribution of responses. Measures of Central Tendency: Use mean, median, and mode to summarize the central values of data. Measures of Dispersion: Calculate the range, variance, and standard deviation to understand the spread of data. As visualising the findings effectively is crucial for communicating insights clearly you need to include charts/graphs.

b) Cross-tabulation: Create cross-tabulations to examine the relationships between different variables (e.g., frequency of consumption by country). Run at least three chi-square analyses that would provide useful insight to the reader.

c) Comparison of means T-test and ANOVA: Compare the importance of specific game meat attributes (e.g., taste, nutritional benefits) between different respondents’ group. (e.g., males vs. females, different age groups

4) Based on your prior quantitative analyses and reflecting on your knowledge of qualitative research gained while compiling this Report, conclude with the following subheadings (approx. 400 words):

a) Discussion and limitations

b) Marketing recommendations - including but not limited to, segmentation strategy, positioning and marketing communications the Scottish company should employ when entering EU markets.

Submission:

Submit your essay as a Word document or PDF file to Turnitin. Include a title page with your name, student ID, course title, and date of submission. Please follow these formatting guidelines: Font / Size: Arial or Times New Roman 12; Spacing: 1.5; Margins: At least 2.54 to left and right and text ‘justified’.

Assessment Criteria:

· Correct application of data analysis methods (e.g., descriptive statistics, t-tests).

· Depth of insights derived from the data, including identification of key trends and patterns.

· Relevance of the analysis to the project objectives and the market expansion strategy.

· Clarity and coherence of writing.

· Proper citation and referencing.

Detailed assessment criteria for categorical marks are listed at the end of this document.

Good luck with your report! If you have any questions or need further clarification, feel free to ask me during workshops, via email or come and see me during office hours Mondays 13.30-14.30 and Tuesdays 11.30- 12.30. My office is in Alun Building room 3.01, third floor.




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